Returns policy

Short version: all sales are final. Here is why, and what we do instead.

Why we do not take returns

Perfume, body care and bath products are personal-hygiene goods. Once a bottle leaves the store we cannot put it back on the shelf, sealed or not — so we do not take returns or exchanges, and we would rather say that plainly here than in small print later.

What we offer instead is the honest way to choose scent: smell first. All 20 scents stand on the tester shelf at 9 Merab Kostava St, daily 12:00–22:00, and every fragrance exists as a 10 ml travel spray — a small way to be sure before you commit to 60 ml.

Damaged or wrong items

This part is on us, always. If an item arrives damaged or is not what you ordered, photograph the box and the item on the day of delivery and send it to us — we will replace it or refund it, whichever you prefer, at our cost, delivery included. Refunds go back to the card the order was paid with.

If a scent is not for you

We cannot take the bottle back, but write to us anyway — Telegram @unicascents or orders@unica.love. We are good at finding the number that fits, and that conversation costs nothing.